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In the USA call us: (415) 564-4353  or 888@zeino.com          As of 22Apr,11
CHANGE/CANCELLATION/REFUND
Europe	BOOKING RESTRICTIONS:	FREQUENTLY ASKED QUESTIONS
Below we have compiled a list of the most Frequently Asked Questions. If your question is not answered below please email and/or call us. You will find our email address and/or phone number listed on the contact us page and listed above.
	UNITED AIRLINES (UA)           LUFTHANSA (LH )/AUSTRIAN AIRLINES(OS)	SCANDINAVIAN AIRLINES (SK)/OTHERS
REFUNDS:    BEFORE TICKET/DEPARTURE:USD 380.00 PENALTY PLUS USD 20.00 SERVICE FEE.for Zeno Travel
	AFTER DEPARTURE:  NONREFUNDABLE.
CHANGES:	VOLUNTARY REROUTING NOT PERMITTED
	CHANGE OF OUTBOUND OR RETURN DATE PERMITTED WITHIN TICKET VALIDITY AT USD 200 to 330.00.
	PLUS  FARE DIFFERENCE, IF ANY.
PENALTY:	Penalty charges vary with different carriers and different programs.
	Please check fare rules with Zeno Travel before requesting cancellation/exchange.
	If you have any questions,please send them by electronic mail
2011	U.S. TO EUROPE TICKETS ISSUED: 8/8/10 - 12/31/11