FREQUENTLY ASKED QUESTIONS
Below we have compiled a list of the most Frequently Asked Questions. If your question is not answered below please email and/or call us. You will find our email address and/or phone number listed on the contact us page.

Is a professional travel agent available to help me in making my travel plans?
Yes. If you have any questions or need assistance in making your travel plans, you can contact your professional travel agent.

How do I change my flight after I have purchased our tickets?
You will need to contact us at the email or phone number listed on the contact us page. International tickets can be changed subject to airline restrictions, penalties and any difference in fare. International Discounted fares are refundable before departure with a fee. Domestic tickets are non-refundable, however, domestic tickets may be reissued subject to airline fees and any fare increase.
It all depends on the fare rules. In general, outbound departure date cannot be changed in most promotional fares. Some fares allow return portion change without penalty while other programs do not allow any change at all. Our staff will outline the relevant fare rules along with fare quote when responding to your request.

CHANGE / CANCELLATION / REFUND
Penalty charges vary with different carriers and different programs. If you have any questions, please send them by electronic mail.

 If there is a question regarding the tickets issued or a pending PNR, how do I contact Zeno Travel?
You can contact Zeno Travel by using the "contact us" click button on our web site. Please provide all relevant information regarding the tickets and PNR including a brief description of the situation, the record locator, and the best way to contact you (via email, phone, or fax).

Zeno Travel  MAKING THE RESERVATION
"RESERVATIONS MADE THRU Zeno Travel ONLY" , you can use our contact form. When submitting the form, please provide us with all relevant PNR data. It is important that complete itinerary including travel dates, passenger names, passenger, types (ADT/CHD/INF, etc), airlines and special instructions, if any, are specified.

How will I know I have a confirmed reservation and a seat assignment?
The e-mail you receive when you purchase your ticket includes your purchase confirmation number. If you have a record locater, your reservation is confirmed. To be sure you have a seat assignment, arrive at the airport at least 2 hours  before your flight's departure and check in promptly. Whether you use a paper ticket or an e-ticket, early check-in is necessary. 

FORM OF PAYMENT
Credit Card:
The Majority of airlines accept credit cards as a form of payment.  Certain air carriers and/or programs do not accept credit cards as payment. If you have any questions, please e-mail us for verification.

When paying by credit card we require the following:

PLEASE USE  THIS Substitute Universal Credit Card Charge Form http://www.zeino.com/contact_cc.htm

What if my Credit Card is rejected? 
If your card is rejected for any reason, we'll notify you that the tickets cannot be issued. Tickets are not purchased until the credit card is charged. Your reservation will be cancelled. You will need to rebook your reservation using another Credit Card. Your reservation will be subject to availability

Is my personal information sold to other companies?
No. Personal information collected which is necessary to the process of making a booking is not sold to second or outside parties. We are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience that you can get anywhere.

Cashiers Check / Money Order / Cash:
Immediate delivery of ticket(s) upon receipt of payment.

What are e-tickets and why should I use them?
Electronic tickets, or e-tickets, are now offered by many major airlines. They allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. An e-ticket confirms your airline ticket purchase without requiring a paper record; the only record of an e-ticket sale is in electronic form in the airline's computer system. When purchasing tickets through this web site , you'll receive a confirmation of your purchase via e-mail. 

How do I use an e-ticket?
When you check in for your flight, give the ticket agent your name, flight number, and a government-issued photo ID. For your protection, some airlines also require that you show the credit card used to purchase your ticket. When you use e-tickets, you may or may not be able to check luggage at the curb.

TICKET DELIVERY
Regular US Mail:
We discourage the use of regular U.S. mail for ticket delivery. Any lost ticket charges and penalty resulting from this delivery method will be the sole responsibility of the client.

US Express Mail, UPS, Airborne, and Federal Express:  
These are the recommended methods of ticket delivery. There is a $15 delivery charge per mailing.

THANK YOU FOR CHOOSING ZEINO